[MobilePRwire.com] New York, New York - First customer-centric small business phone solution designed to empower mobile professionals and "solopreneurs" with deep business intelligence now available on desktop and mobile interfaces, all for as low as $35/user per month
RingByName, the first customer-centric small business phone solution designed to help businesses build stronger relationships with current customers and new relationships with prospective customers, announced today the release of its mobile platform software on the Android marketplace.
The new Android smartphone app works as a part of the larger RingByName integrated platform, which includes a cloud-based customer relationship management (CRM) solution and an advanced inbound call handling application that helps business owners greet every new and repeat customer by name. The integrated CRM solution provides business owners with an unparalleled level of business intelligence, including every customer interaction with multiple points-of-contact within a business. The service is compatible across landlines, desktops and mobile devices.
"For a small business owner, it is unreasonable and near impossible to be tethered to a landline and run a business efficiently. However, most mobile phones do not provide the range of services that a business phone typically provides," said Kooi Lim, CEO of RingByName. "RingByName's app for Android moves beyond just a redirected call and gives the user the entire history of the customer's interaction with the business. This way, owners and employees can handle incoming calls on the road as seamlessly as they would from their desks."
Taking a cue from Internet companies who have perfected the art of personalizing the customer experience online, the RingByName platform enables businesses to offer new and existing customers that same customized experience on the phone. The RingByName platform greets every incoming caller by name, asks if they'd like to be routed to the person with whom they last spoke, and provides the call recipient with details on the history of the call, plus details about every caller. The integrated CRM solution provides visibility for management as well as enhances overall business efficiency as it captures incoming calls and sets reminders for missed or unreturned phone calls.
As consumers, we know that calling businesses is often frustrating and unpleasant. Yet, as business owners, we fail to recognize that our faulty phone systems are inflicting the same pain on our own customers," said Matt Bramson, Chief Strategy Officer of RingByName. "Happy customers are what fuel a successful business, which is why RingByName is the first business phone system to focus on providing a unique, personalized caller experience--starting with greeting every customer by name."The RingByName platform packages start as low as $35/user a month and includes:
The hosted phone system, CRM and inbound call handling.
• Desktop (PC & Mac) and Android interface
• A company local or toll-free phone number and a phone number for each user
• Unlimited inbound and outbound calling in the US and Canada
• A free RingByName IP phone for each user (with one year or longer contract)
• RingByName's iOS application for iPhone is slated for a Q2 launch.
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